Masterclass Agenda

• Year two: what has changed for funding, pricing and claiming
• Where providers are under pressure: margins, wage increases and closer review of prices and claims
• What the Commission expects of a reasonable price

Practical activity: Meet the case study provider. Tables identify its three biggest financial risks.

• Workforce costs: wages, on-costs and award changes
• Utilisation, travel, broken shifts and non-billable time
• Overheads, how to recover them, and margin by service

Practical activity: Build the cost per hour for the case study's main services and compare it with the price charged.

Toolkit: Toolkit 1: Financial Sustainability Diagnostic

• What makes a price reasonable, and how to evidence it
• Published and agreed prices, care management and client agreement to changes
• Repricing for wage increases

Practical activity: Test the case study price list against the reasonable-price requirements and draft the evidence for one service.

Toolkit: Toolkit 2: Revenue and Compliance Assurance Toolkit

• Service mix: which services carry the others
• Scheduling, rostering and workforce productivity
• Client budget utilisation and unspent funds
• Revenue leakage: unbilled, under-claimed and rejected services

Practical activity: Find the revenue leakage in one month of the case study's services. Finance and operations roles compare what they found.

Toolkit: Toolkit 1: Financial Sustainability Diagnostic

• Bringing cost, price and revenue together
• Key drivers, risks and improvement opportunities

Practical activity: Complete the diagnostic for the case study, then apply it to your own organisation where you can.

Toolkit: Toolkit 1: Financial Sustainability Diagnostic