Payal Kapoor
Practice Lead, Complex Business & Finance Advisory
Anchor Excellence
Former CFO of South Eastern Sydney Local Health District and Senior Director at KPMG. Finance, costing and revenue.
Practical toolkits included
Support at Home: Financial Sustainability, Revenue & Compliance Masterclass
Understand your numbers. Protect your revenue. Strengthen compliance. A practical two-day masterclass for Support at Home providers, built around a realistic provider case study.
Two days, in person · 9:30am–4:00pm · Registration and coffee from 9:00am
Four city editions · February–March 2027
- Adelaide
- 23–24 February 2027 (Tue–Wed)
- Brisbane
- 2–3 March 2027 (Tue–Wed)
- Sydney
- 9–10 March 2027 (Tue–Wed)
- Melbourne
- 16–17 March 2027 (Tue–Wed)
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Days of practical, in-person learning
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Take-home toolkits
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Expert trainers
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Cities
Event Overview
Price is only part of the answer.
In its second year, Support at Home is testing providers on two fronts. Margins are thin and wage costs are rising, with SCHADS Award increases for home care employees from 1 December 2026. At the same time, the department and the Commission are reviewing prices, claims and monthly statements more closely.
Setting the right price matters, but it does not decide financial sustainability on its own. Service mix, workforce utilisation, scheduling, overhead recovery, revenue leakage and cash collection all shape the result, and so does how well finance and operations work together.
This two-day masterclass helps providers understand their financial performance, protect revenue, strengthen compliance and build a sustainable operating model. Day One covers understanding and protecting financial sustainability. Day Two covers strengthening assurance and turning insights into action. You will work through a realistic provider case study and leave with three practical toolkits and a prioritised 90-day improvement plan.
Two Anchor Excellence specialists lead every session together: a finance specialist and a clinical governance and compliance specialist.
Workshop trainers
Two home care specialists in every room
Both trainers deliver every session in every city together.
Sarah Marciano
Specialist Consultant
Anchor Excellence
Registered nurse and former Executive Director, Governance and Risk, in home and community care. Clinical governance, care management and compliance.
Working tools, not just notes
Take-home toolkits
Every delegate takes home three integrated toolkits, built up session by session across the two days. Delivered as editable Word and Excel files, plus a printed workbook, with supporting templates and resources.
Toolkit 1
Financial Sustainability Diagnostic
Understand your key financial drivers, risks and improvement opportunities: cost of service delivery, margins by service, utilisation and revenue leakage.
Toolkit 2
Revenue and Compliance Assurance Toolkit
Assess your pricing, claims, supporting evidence and internal controls, and see where the gaps are.
Toolkit 3
90-Day Improvement Roadmap
Turn your findings into practical actions, owners and management and board reporting, including KPIs and early warning indicators.
Toolkits are practical resources and are not financial or legal advice.
How the masterclass works
All delegates work through one realistic Support at Home provider case study.
Each exercise has questions for finance, operations and compliance roles, so you see how your decisions affect the other teams.
You do not need to bring client files or confidential financial data.
You can apply the tools to your own figures where it helps.
What past attendees say
“The Workshop provided excellent information presented in a way that was easy to understand and encouraged interaction from the group. The small group discussions were both interesting with effective learning for all participants.”
Four cities · February–March 2027
Venue Information
Venue details to be added later.
Adelaide, SA
23–24 February 2027 (Tue–Wed)
Brisbane, QLD
2–3 March 2027 (Tue–Wed)
Sydney, NSW
9–10 March 2027 (Tue–Wed)
Melbourne, VIC
16–17 March 2027 (Tue–Wed)