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Trainers

Two home care specialists in every room

Anchor Excellence — Leaders Enabling Leaders

Most providers find the hard problems sit where finance meets care. That is why both trainers deliver every session in every city together. Payal brings the finance, costing and revenue expertise. Sarah brings clinical governance, care management and compliance. You get both views on the same case study, at the same table.

Payal Kapoor

Payal Kapoor

Practice Lead, Complex Business & Finance Advisory

Anchor Excellence

Masterclass expertise

The true cost of service delivery, pricing, revenue optimisation, cash flow and financial scenarios.

Payal is a senior finance executive with over 25 years' experience. At Anchor Excellence she leads Complex Business and Finance Advisory, helping aged care providers assess and improve financial performance, optimise revenue and build stronger finance teams.

As Chief Financial Officer of South Eastern Sydney Local Health District from 2021 to 2023, she led the finance function behind $2 billion of services to around one million people, working closely with executive and operations teams. That experience of connecting operational decisions to financial results is the core of Day One.

Before that, Payal spent more than 15 years with KPMG in Sydney and India, rising to Senior Director and leading financial turnarounds, interim financial management and CFO advisory work.

She is a Chartered Accountant (ICAI) and a member of the Australian Institute of Company Directors.

Sarah Marciano

Sarah Marciano

Specialist Consultant

Anchor Excellence

Masterclass expertise

Claims integrity, documentation, operational controls, care management and compliance assurance.

Sarah is a registered nurse and aged care executive who has led organisations through major reform. At Anchor Excellence she helps home care and residential providers with regulatory compliance, governance and clinical care delivery.

From 2018 to 2024 she was Executive Director, Governance and Risk at integratedliving Australia, a home and community care provider working across regional, rural and remote Australia. She oversaw clinical governance, risk management and the quality, governance and compliance policies that claims and care records depend on.

Earlier, as Director of Residential and Clinical Services at Feros Care, she managed a $14 million budget and grew a new nursing services business, including telehealth, by 75%.

Sarah is a SAI Global Lead Auditor in Quality Management Systems and has sat on the Department of Health's Aged Care Quality Sector Reference Group since 2022. She co-facilitated Aventedge's 2025 Support at Home Transition & Readiness Workshop.